Q: How to turn on or off the product? A: Keep pressing the on button for 3 seconds to turn on or off the vibrator Q: Where can we get a charger for this item? A: if you lost your charging cord and wanna a replacement, just contact us! Q: What should I do if I can't charge it A:First, check whether the charger is correctly inserted into the vibrator, and then check whether the socket is powered on. If there is any problem, Please contact us Q:It will be shipped in a discreete package? A:Yes. It's an anonymous package.No one knows what is in the package. Q:Are there the product video introduction? A:Yes, you need to contact us for the video. Q:Will the product be shipped with a box? A:Yes,we will. Products without boxes will be marked with instructions Q:When to ship? A:it usually will be delivered in 1-3 days.The warehouse has inventory, and the goods can be delivered on the same day.